Orders and Returns

PAYMENT

All prices on our website are inclusive of VAT and exclusive of packing and delivery charges which will be payable as indicated at the time of placing your order. You will be told the total price of all the products you are purchasing, including packing and delivery charges, before your order is confirmed.

Online payment is provided in a secure environment.  Payments can be made  by one of the following payment methods:

• Visa and MasterCard Credit/Debit
• Laser and Maestro

Payment will be taken at time of order confirmation.All products remain the property of Senses by Ro until full payment has been received and the funds have been cleared.  

Please ensure your billing address and telephone number are as registered with your Credit Card company as incorrect information provided may cause a delay in processing your order. Senses by Ro will not be held liable for delay or non-delivery if the issuer of your credit card refuses to authorise payment.

DESCRIPTION OF PRODUCTS

All details, descriptions and prices of products appearing on the Senses by Ro website are correct at the time of upload. Although we aim to keep the website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made by email to info@sensesbyro.ie

RETURNS POLICY

We are happy to offer refunds or exchanges on purchases made via www.sensesbyro.ie under the below conditions:

1) FAULTY ITEMS

We do our very best to ensure that products are well protected when shipped to our customers.  However,  in the instance of products that are broken or damaged in transit, you must contact us in writing within 24 hours of receiving your delivery.  Refunds or exchanges will not be accepted after this time. You may be required to email a photo of the damaged product to info@sensesbyro.ie and we will arrange a replacement of the item for you. You may be requested to return the damaged product to Senses by Ro. If this is required of you, postage charges will be refunded for the return of faulty or damaged products.

2) NON-FAULTY ITEMS

If for any reason you decide not to keep an item, you can return it within 14 days of receipt to the address indicated on your despatch slip.  Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.  We recommend you return goods by registered post and retain proof of postage as we cannot be held responsible for goods lost in transit while being returned to us.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item.

Please be aware that post and packaging is non-refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

3) SALE ITEMS

Unfortunately we can not accept returns or exchanges on sale items unless the product is faulty or damaged. We will endeavour to offer a replacement item where available if the product is faulty.